Refund Policy

No Return Policy

Our Return and Refund Policy was last updated on 01 January 2025

Thank you for shopping at royalstar.co.in.

Effective immediately, we no longer accept returns or provide refunds for any product category. All purchases made on royalstar.co.in are final.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Royal Star. “Goods” refers to the items offered for sale. “Orders” means a request by you to purchase goods from us. “Website” refers to royalstar.co.in, accessible from https://royalstar.co.in. “You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order only before the shipping of your product. After shipping, the order will not be canceled.

1. Cancellation Eligibility

   • Before Shipping: Orders can be canceled at no additional cost if the cancellation request is made before the order has been shipped.

   • After Shipping: Once an order has been shipped, it cannot be canceled. If you still want to cancel the order, you will be charged a minimum of Rs 125 or actual shipping costs when refunding, and that amount will be deducted from your original payment.

2. How to Cancel Your Order

   • Online Cancellation: Log in to your account, navigate to your order history, and select the order you wish to cancel. Follow the prompts to complete the cancellation request.

   • Customer Service: If you are unable to cancel your order through our website, please contact our customer service team as soon as possible.

3. Cancellation Request Processing

   • Timing: To ensure your request is processed promptly, please submit your cancellation request as soon as possible.

   • Confirmation: You will receive a confirmation email once your cancellation request has been processed. If your order has already been shipped, we will inform you and guide you through the returns process.

4. Refunds for Canceled Orders

   • Payment Method: If your order is successfully canceled before shipping, a full refund will be issued to the original payment method used during the purchase.

   • Processing Time: Refunds may take 7 to 10 business days to reflect in your account, depending on your payment provider's processing times.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: [email protected]