Refund Policy
14 Days Return Policy (No Qusestion Asked)
Our Return and Refund Policy was last updated 31 March 2023
The following category are non-refundable and non-replaceable - Tempered Glass, Full Glue Tempered, UV Tempered, Flexible Non Breakable Screen Guard, Privacy Tempered Glass, Camera Glass Protector, Back Cover, Flip Cover etc.
Thank you for shopping at royalstar.co.in.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Royal Star
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to royalstar.co.in, accessible from https://royalstar.co.in
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order only before the shipping of your product. After shipping the order will not be cancelled.
1. Cancellation Eligibility
- Before Shipping: Orders can be canceled at no additional cost if the cancellation request is made before the order has been shipped.
- After Shipping: Once an order has been shipped, it cannot be canceled. If you still want to cancel the order, you will be charged minimum Rs 125 or actual shipping costs when refunding, and that amount will be deducted from your original payment.
2. How to Cancel Your Order
- Online Cancellation: Log in to your account, navigate to your order history, and select the order you wish to cancel. Follow the prompts to complete the cancellation request.
- Customer Service: If you are unable to cancel your order through our website, please contact our customer service team as soon as possible.
3. Cancellation Request Processing
- Timing: To ensure your request is processed promptly, please submit your cancellation request as soon as possible.
- Confirmation: You will receive a confirmation email once your cancellation request has been processed. If your order has already been shipped, we will inform you and guide you through the returns process.
4. Refunds for Canceled Orders
- Payment Method: If your order is successfully canceled before shipping, a full refund will be issued to the original payment method used during the purchase.
- Processing Time: Refunds may take 7 to 10 business days to reflect in your account, depending on your payment provider's processing times.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging.
The supply of goods is made to your specifications or clearly personalized.We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
Royal Star, 430, Orbit Plaza, Crossings Republik, Ghaziabad 201016 UP India
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: [email protected]