Refund policy

At Royal Star, customer satisfaction is our priority. Every order is carefully inspected before dispatch, and we record a packaging video to ensure complete transparency and quality assurance.

Please read our Return, Replacement & Refund Policy carefully before placing an order.


🔄 3-Day Return Policy

You may request a return within 3 days of the delivery date in the following situations:

  • You received a damaged product.
  • You received a wrong product (different from what you ordered).
  • You received a product with a manufacturing defect.
  • You simply changed your mind or didn’t like the product, subject to the conditions mentioned below.

Requests submitted after 3 days of delivery may not be accepted.


📦 Damaged, Wrong or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 3 days of delivery.
  • Provide clear photos/videos of the issue.
  • An unboxing video is mandatory for damaged or wrong product claims.
  • Once your claim is verified, we will arrange an appropriate resolution.

Depending on the situation, we may offer:

  • A replacement, or
  • A full refund, if a replacement is unavailable.


💙 Change of Mind Returns

If you received the correct product but:

  • You don’t like it,
  • You ordered the wrong model,
  • You changed your mind, or
  • You no longer need the product,

you may still request a return within 3 days of delivery, subject to the following conditions:

Return Conditions

  • The product must be unused and in its original condition.
  • All original packaging, accessories, labels, manuals, and freebies (if any) must be returned.
  • The product must not have scratches, cracks, stains, damage, or signs of use.
  • The return must reach us in proper protective packaging.

Return Shipping

  • The customer must ship the product back to us at their own expense.
  • Return shipping charges are non-refundable and will not be reimbursed, unless the return is due to our mistake (wrong or damaged product).


🔍 Product Inspection

All returned products undergo a quality inspection after they reach our warehouse.

The refund or replacement will be approved only if the returned product:

  • Is unused.
  • Is in its original condition.
  • Contains all original accessories and packaging.
  • Passes our inspection.

If the product is found to be:

  • Used,
  • Physically damaged,
  • Scratched,
  • Missing accessories or packaging,
  • Altered or tampered with,

the return request may be rejected or a deduction may be made from the refund amount depending on the condition of the product.


💰 Refund Policy

Once the returned product is received and passes inspection:

  • Refunds will be processed to the original payment method whenever possible.
  • COD orders will be refunded via store credit, bank transfer, UPI, or another mutually agreed payment method.
  • Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect depends on your bank or payment provider.

If a replacement is preferred and the product is available, we may provide a replacement instead of a refund with your consent.

🚚 Additional Charges for Change of Mind Returns

If you are returning a product due to a change of mind (including but not limited to not liking the product, ordering the wrong model, or no longer needing the item), the following charges will apply:

  • The customer is responsible for arranging and paying the return shipping to our warehouse.
  • In addition, the customer must bear the forward shipping charges that we incurred to deliver the order.
  • The applicable forward shipping charges are:
    • ₹75 for Prepaid Orders
    • ₹120 for Cash on Delivery (COD) Orders
  • These charges will be deducted from the refundable amount or collected before processing the refund, as applicable.
  • These charges are not applicable if the return is due to a damaged, defective, or incorrect product delivered by Royal Star.

🎥 Why is an Unboxing Video Required?

For claims involving damaged, defective, or incorrect products, the courier company requires video proof to process the claim.

Since we record a packaging video before dispatch, your unboxing video helps verify whether the damage occurred during transit or if an incorrect product was delivered.

Without an unboxing video, we may not be able to process claims for damaged or incorrect items.


✅ How to Record the Unboxing Video

Please ensure your unboxing video clearly shows:

  • The sealed shipping package before opening.
  • The shipping label.
  • The package being opened continuously without any cuts or edits.
  • The product inside the package.
  • Any damage, defect, or incorrect item received.

Edited or incomplete videos may not be accepted.


⏳ Claim Processing Timeline

  1. Submit your return request within 3 days of delivery.
  2. Share the required photos and videos.
  3. If required, ship the product back to us.
  4. We inspect the returned product after receiving it.
  5. Once approved:Replacement orders are dispatched as soon as possible, or Refunds are processed within 5–7 business days.

🚫 Returns May Not Be Accepted If

  • The request is made after the return window has expired.
  • The product has been used or installed.
  • The product has physical damage caused after delivery.
  • Original packaging or accessories are missing.
  • The product is returned in a condition different from how it was delivered.
  • Required proof (such as an unboxing video for damage/wrong product claims) is not provided.


📞 Need Help?

If you have any questions regarding your order or wish to request a return, please contact our customer support within 3 days of delivery with your order number and relevant photos/videos.

We are committed to resolving genuine issues as quickly as possible.

Important Notes

  • Return requests must be initiated within 3 days of delivery.
  • Customers returning products due to change of mind are responsible for return shipping charges.
  • Return shipping charges are not reimbursable unless the error was on our part.
  • Refunds and replacements are subject to successful inspection and compliance with this policy.
  • Royal Star reserves the right to refuse any return or refund request that does not meet the conditions outlined above.

Please check our detailed return policy.

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Royal Star. “Goods” refers to the items offered for sale. “Orders” means a request by you to purchase goods from us. “Website” refers to royalstar.co.in, accessible from https://royalstar.co.in. “You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order only before the shipping of your product. After shipping, the order will not be canceled.

Cancellation Eligibility

  • Before Shipping: Orders can be canceled at no additional cost if the cancellation request is made before the order has been shipped.
  • After Shipping: Once an order has been shipped, it cannot be canceled. If you still want to cancel the order, you will be charged a minimum of Rs 125 or actual shipping costs when refunding, and that amount will be deducted from your original payment.

How to Cancel Your Order

  • Online Cancellation: Log in to your account, navigate to your order history, and select the order you wish to cancel. Follow the prompts to complete the cancellation request.
  • Customer Service: If you are unable to cancel your order through our website, please contact our customer service team as soon as possible.

Cancellation Request Processing

  • Timing: To ensure your request is processed promptly, please submit your cancellation request as soon as possible.
  • Confirmation: You will receive a confirmation email once your cancellation request has been processed. If your order has already been shipped, we will inform you and guide you through the returns process.

Refunds for Canceled Orders

  • Payment Method: If your order is successfully canceled before shipping, a full refund will be issued to the original payment method used during the purchase.
  • Processing Time: Refunds may take 7 to 10 business days to reflect in your account, depending on your payment provider's processing times.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us.

Contact Details: support@royalstar.co.in